How do I make a return/exchange?
If you need to make a return or an exchange for a different size/color click here to start.
We want you to be in love with your purchase and us. If you are not completely satisfied with any part of your order please click here to do a return or exchange within 30 days after your purchase. After 30 days we will not accept your return. Additionally, refunds may only be issued to the original credit card on file. A restocking fee of $6 will be deducted from your refund to cover the cost of your pre-paid label. Items should be returned new, unused, and with all tags still attached. Returns that are embroidered, damaged, washed or altered will not be accepted.
International and clearance items are final sale and are non-returnable. ** Please note ** Sale items purchased during site wide seasonal sales where items are reduced in price (including the Anniversary Sale, end of season sales, and holiday sales) are eligible for an exchange or return for store credit only via digital gift card. Clearance items are final sale and are non-refundable.
You may exchange or return any product for a full refund or store credit within 30 days of having purchased it, given that your purchase has not been embroidered and is in new condition with tags, unless otherwise noted on sale and final sale items.
What items are final sale?
+ All SALE purchases are FINAL SALE. Return requests on sale merchandise will not be accepted.
+ All International orders are FINAL SALE.
+ All bedding, stuffed dolls/toys, teethers, hair accessories, underwear, socks, and tights are FINAL SALE and will not be accepted as a return.
+ ALL embroidered items are FINAL SALE and not available for a refund or exchange.
+ Gift wrapping is FINAL SALE and not available for a refund.
+ All returns are accepted at the sole discretion of Noble Carriage (fancy talk for make sure your return meets our return policy requirements above).
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